What is Self-Exclusion?

Self-Exclusion means a request initiated by you to bar access to certain of our games. Self-Exclusion will result in termination of access to your game account and a block placed on your account so that, if detected by our servers, access to the game will be denied. Self-Exclusion is not "foolproof," and we make no guarantee that it is. However, we will take reasonable efforts to honor a valid Self-Exclusion request as set forth in this RGSE (Responsible Gaming Self-Exclusion).

Which games are eligible for Self-Exclusion?

RGSE feature applies to Club Vegas, Jackpotjoy Slots, Star Spin Slots and Bingo Lane. ("Eligible Games").
In the future, any other game designated by Bagelcode may become eligible. Eligible Games may be modified or removed at Bagelcode's sole discretion.
If you elect to Self-Exclude, you will be banned from the game you contacted to Self-Exclude.
For further information or to Self-Exclude from our games you may also contact Customer Support; the terms of the RGSE only apply to the RGSE feature described herein.

How do I start the Self-Exclusion process?

You can request by contacting Customer Support in any of the Eligible Games.

How does the Self-Exclusion process work?

You may only complete a Self-Exclusion Request for your own account. You may not request Self-Exclusion for another player.
Once Bagelcode has verified the request, you will receive a email response to the address that Bagelcode determines is valid for your account ("Verification Email").
In the event Bagelcode cannot successfully verify your Self-Exclusion Request, in its sole discretion, Bagelcode may ask you additional questions for verification purposes and for the security of your account.
In the event that Bagelcode cannot successfully verify your request, in its sole discretion, the request will not be completed.
If you have played one or more of the Eligible Games and we cannot identify you (eg: if you played as a guest) Bagelcode may not be able to verify or identify you for all Eligible Games; therefore, Bagelcode will make reasonable efforts to Self-Exclude you for the applicable Eligible Game. However, Bagelcode may also not be able to complete such a Self-Exclusion Request.

How long will it take to complete the Self-Exclusion Process?

Bagelcode will process the Self-Exclusion Request for an account within a reasonable time period after verification. You will receive a confirmation email once your request is successfully processed. In the event that you choose to continue using your account during the Self-Exclusion Request period, you are responsible for any activity such as purchases. Bagelcode shall not provide any refunds for such activity.

How long does Self-Exclusion last?

Self-Exclusion lasts from the date that the Self-Exclusion Request is completed and is continuous unless a user requests a reactivation; this is only possible commencing one (1) calendar year from the completion of the original Self-Exclusion Request ("Self-Exclusion Period").
If You have self-excluded, you are prohibited from opening a new account during the Self-Exclusion Period, using different names, information, or in any other manner.
You may elect to reactivate your account after one (1) calendar year from the initial date of the Self-Exclusion Period subject to a verification process for the security of your account.

Can you change your mind or reverse a Self-Excluded account?

Self-Exclusion status cannot be modified or reversed in any manner. There is no possibility for appeal or review of the status, except for reactivation a minimum of one (1) calendar year following Self-Exclusion, as described above.

What happens to my coins, balance, rewards, and related account items during the Self-Exclusion Period?

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Your account will remain inactive during the Self-Exclusion Period. If an account is reactivated, your balance and coins or credits, and level in any game will be reinstated to the account to the previous amount immediately preceding the time of Self-Exclusion.
No refunds or transfer of coins, rewards, or any other items are permitted during the Self-Exclusion Period.
Any loyalty credits or other features that may expire may not be available at the conclusion of the Self-Exclusion Period.

Will I still be able to see Bagelcode games on my devices during the Self-Exclusion Period?

Bagelcode recommends that you delete all installation of Eligible Games on all of your devices since Bagelcode cannot perform this action for you. If you need assistance in deleting any application, please contact Customer Support at support@bagelcode.com.
You may not attempt to reenter your Self-Excluded account – for example, by redownloading the game – after the deletion or in any other manner during the Self-Exclusion Period. [In the event that you attempt to do so, Bagelcode shall not be responsible for such actions.]

Will Bagelcode still have my account information during the Self-Exclusion Period?
1. Bagelcode will retain certain data during the Self-Exclusion Period in accordance with our Privacy Policy https://cdn.bagelgames.com/policy.html

Bagelcode will use reasonable efforts not to send any marketing material via email, or in any other manner for the Eligible Games to the player. However, we cannot guarantee that you will not receive such material in error. In such event, please notify Bagelcode Customer Support immediately.

2. The Bagelcode Terms of Service found at https://cdn.bagelgames.com/policy.html shall apply to the terms of the RGSE.

For any questions on RGSE, please email our Customer Support team at support@bagelcode.com.