New Features

We listened to your feedback and our new look and feel game now offers you more coins per session every time you play with us. This applies to coin packages and free coin bonuses.

The new daily spin replaces the old daily bonus envelope. The wedge amounts increase depending on your XP level. You can then earn multipliers based on your days played streak, VIP tier and Facebook friends (Facebook login only)

VIP Plus has been removed and we have increased the coins in our coin packages and bonuses, so that everyone can enjoy extra coins permanently regardless of whether you have made a purchase.

Inbox can be accessed from the envelope button on the bottom right corner - here you will receive messages about the game, special offers, coin gifts from us and coin gifts from your friends (Facebook login only).

Collecting and sending gifts can now be accessed from within the inbox, if you have any pending gifts they will be shown below any messages from us.

We've had to remove some of our slots temporarily whilst we revamp them for our latest update, keep an eye out in game and on the fan page for their return. In the meantime we have plenty more brand new slots coming your way!

Star Spins Slots VIP

Star Spins Slots VIP is a Programme designed to reward our loyal spinners through a Tier system. You can earn Reward Points through purchases that help you move through the tiers and help increase your bonuses and coin offers.

Every Star Spins Slots player is eligible to become a VIP member. Current players will be automatically given their Reward points and sorted into the correct tier. New players will start in the Blue tier.

No. You'll never be downgraded from a tier after achieving it. As long as you keep your account data safe you'll always receive the benefit of the tier you've earned.

No. Star Spins Slots VIP Reward points have no monetary value and cannot be exchanged for real money or Star Spins Slots coins.

Facebook Fan Page

The Official Star Spins Fan Page found HERE is the best place to go to hear about all the latest Star Spins Slots news! Get information on promotions, competitions and new slot releases as soon as they're available. And remember, there's only one official page.

Other pages may be fan tribute pages, or may have been set up to impersonate Star Spins Slots and distribute scam links. To be safe, bookmark the page link above and save it for regular use.

Remember to only follow links posted from the official Fan Page

Unfortunately these links are scams, and are not affiliated with Star Spins Slots in any way. Many of these scams are designed to get access to your Facebook wall, or to get players to download harmful programs to their computers. Links for free coins posted by players in Fan Page comments, even by people you know, will usually be scam links.

If you've followed the instructions provided by one of these links, and the link told you to install a Facebook app, or approve access to your wall, you should revoke the app's privileges immediately. You should be able to do this via the "My Apps" link, which is in "App Center". You can find this in the sidebar on the left of your Facebook feed.

 

If you've installed any program on your computer, you should uninstall it immediately and run a virus scan on your system. If you need any help to do this, please contact our Customer Support team and they will be happy to advise you.

XP

"XP" is short for "experience points". As you play our slots, you'll earn experience points for each line on every reel you spin. When you've earned enough experience points, you'll "level up", e.g. move from Level 1 up to Level 2.

Levelling up gives you these benefits:

  • You can unlock new slots to play

  • You can bet more coins, which means you win more from each spin

  • Your daily spin bonuses and hourly bonuses increase

The higher your current level, the more experience points you need to collect to move to the next level after that. And the more you bet per spin, the faster you earn experience points.

Payment Issues

It may just be a delay between the vendor and us. Try refreshing the game and if after a few minutes you still haven’t received the coins you should contact the vendor that you purchased the coins from (Facebook, iTunes, Google or Amazon) as they will be able to issue a refund for you.

 

As no purchases are made directly through Star Spins Slots we are unable to issue refunds, so you can resolve any purchase issues quicker by contacting the appropriate vendor - you can do this via the purchase receipt that they would have sent you or by clicking on the link for the company you need below:

 

Facebook: www.facebook.com/help > "Apps, Games & Payments" >"Facebook Payments"

iTunes: www.apple.com/uk/support/itunes/account/

Google: play.google.com/store

Amazon: www.amazon.com/gp/help/customer

Loading issues

Firstly, we recommend that you check for updates to the app. We may have released a newer version of the game while you have been playing. Generally, the app will prompt you automatically to update and complete this process instantly. We also recommend you look for a ‘Software Update’ for your device; our games are optimised to run on the latest version of the Apple OS so running them on earlier versions can cause graphical and loading errors.

 

If you are noticing performance issues while playing our games on your iOS device, we recommend that you check which programs you have running. Having multiple programs open can affect the performance of our game so please ensure our Star Spins Slots application is the only program running to minimise loading errors.

Most of the time, problems loading the game are caused by your internet connection. Older computers can also have problems from time to time, and Facebook can sometimes have problems of its own.

We do have some quick fixes you can try which usually solve the issue:

  • Ensure that you have cleared your cache and browsing data.

  • If you have any ad-blockers or toolbars installed on your browser, please ensure that they're turned off or disabled.

  • Ensure that you are running the latest version of Adobe Flash Player.

  • Please check the game on a different browser, as well as closing all other browser tabs and any other games you may have running.

  • If you have antivirus software installed, please make sure that the settings allow Facebook apps.

  • If none of these steps work, let us know at Customer Support and we'll do our best to get you back playing again soon! Please bear in mind that if the problem is related to your computer or your internet provider we will not be able to fix this.

For Android and Amazon Kindle devices always make sure that the OS is up to date and the app is up to date. This will make sure your experience is as smooth and trouble free as possible.

Responsible Gaming

Bagelcode Encourages You to Play Responsibly!
Each and every one of our games is designed for entertainment purposes only:

While some of our games may host a casino-theme style, none of them are real casino games. There is no real gambling, betting, or laying odds or real money in any of our games.
We want all of our players to play responsibly and feel protected in a safe and enjoyable in-app experience.All of our coins, chips, other currencies, and other virtual items have no actual monetary value. Strictly created for the in-game environment, no balance can be transferred, cashed out, or sold for money in the real world.
Coins, chips, and other virtual currency that may be purchased are only available to improve your gaming experience, for level advancement, and for your enjoyment while engaging with our games.
There are infinite ways to play responsibly…
Responsible gameplay is when all players:

  • Have a fun, exciting, and entertaining experience
  • Exercise control over their playtime, spending, or any purchases made
  • Balance playtime fairly with other leisurely activities or duties in their everyday lives

How can you spot a Video Game Behavior Disorder?

  • Take notice of behavioral patterns that are characterized by the following:
  • An impaired control over playtime
  • The need to prioritize gaming over other activities
  • An elevated interest in games that surpasses that of other interests or daily responsibilities
  • A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player
  • It's important to note that for a gaming disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What should you do if you or someone you know may have a Video Game Behavior Disorder?

If you have any questions, or need a break from playing any of our games, please don't hesitate to contact Customer Support. We're here for you!

What is Self-Exclusion?

  • Self-Exclusion means a request initiated by you to bar access to certain of our games. Self-Exclusion will result in termination of access to your game account and a block placed on your account so that, if detected by our servers, access to the game will be denied. Self-Exclusion is not "foolproof," and we make no guarantee that it is. However, we will take reasonable efforts to honor a valid Self-Exclusion request as set forth in this RGSE (Responsible Gaming Self-Exclusion).

Which games are eligible for Self-Exclusion?

  • RGSE feature applies to Club Vegas, Jackpotjoy Slots, Star Spin Slots and Bingo Lane.  ("Eligible Games").
  • In the future, any other game designated by Bagelcode may become eligible. Eligible Games may be modified or removed at Bagelcode's sole discretion.
  • If you elect to Self-Exclude, you will be banned from the game you contacted to Self-Exclude.
  • For further information or to Self-Exclude from our games you may also contact Customer Support; the terms of the RGSE only apply to the RGSE feature described herein.

How do I start the Self-Exclusion process?

  • You can request by contacting Customer Support in any of the Eligible Games.

How does the Self-Exclusion process work?

  • You may only complete a Self-Exclusion Request for your own account. You may not request Self-Exclusion for another player.
  • Once Bagelcode has verified the request, you will receive a email response to the address that Bagelcode determines is valid for your account ("Verification Email").
  • In the event Bagelcode cannot successfully verify your Self-Exclusion Request, in its sole discretion, Bagelcode may ask you additional questions for verification purposes and for the security of your account.
  • In the event that Bagelcode cannot successfully verify your request, in its sole discretion, the request will not be completed.
  • If you have played one or more of the Eligible Games and we cannot identify you (eg: if you played as a guest) Bagelcode may not be able to verify or identify you for all Eligible Games; therefore, Bagelcode will make reasonable efforts to Self-Exclude you for the applicable Eligible Game. However, Bagelcode may also not be able to complete such a Self-Exclusion Request.

How long will it take to complete the Self-Exclusion Process?

  • Bagelcode will process the Self-Exclusion Request for an account within a reasonable time period after verification. You will receive a confirmation email once your request is successfully processed. In the event that you choose to continue using your account during the Self-Exclusion Request period, you are responsible for any activity such as purchases. Bagelcode shall not provide any refunds for such activity.

How long does Self-Exclusion last?

  • Self-Exclusion lasts from the date that the Self-Exclusion Request is completed and is continuous unless a user requests a reactivation; this is only possible commencing one (1) calendar year from the completion of the original Self-Exclusion Request ("Self-Exclusion Period").
  • If You have self-excluded, you are prohibited from opening a new account during the Self-Exclusion Period, using different names, information, or in any other manner.
  • You may elect to reactivate your account after one (1) calendar year from the initial date of the Self-Exclusion Period subject to a verification process for the security of your account.

Can you change your mind or reverse a Self-Excluded account?

  • Self-Exclusion status cannot be modified or reversed in any manner. There is no possibility for appeal or review of the status, except for reactivation a minimum of one (1) calendar year following Self-Exclusion, as described above.

What happens to my coins, balance, rewards, and related account items during the Self-Exclusion Period?

10:12

  • Your account will remain inactive during the Self-Exclusion Period. If an account is reactivated, your balance and coins or credits, and level in any game will be reinstated to the account to the previous amount immediately preceding the time of Self-Exclusion.
  • No refunds or transfer of coins, rewards, or any other items are permitted during the Self-Exclusion Period.
  • Any loyalty credits or other features that may expire may not be available at the conclusion of the Self-Exclusion Period.

Will I still be able to see Bagelcode games on my devices during the Self-Exclusion Period?

  • Bagelcode recommends that you delete all installation of Eligible Games on all of your devices since Bagelcode cannot perform this action for you. If you need assistance in deleting any application, please contact Customer Support at support@bagelcode.com.
  • You may not attempt to reenter your Self-Excluded account – for example, by redownloading the game – after the deletion or in any other manner during the Self-Exclusion Period. [In the event that you attempt to do so, Bagelcode shall not be responsible for such actions.]

Will Bagelcode still have my account information during the Self-Exclusion Period?
1. Bagelcode will retain certain data during the Self-Exclusion Period in accordance with our Privacy Policy https://cdn.bagelgames.com/policy.html

  • Bagelcode will use reasonable efforts not to send any marketing material via email, or in any other manner for the Eligible Games to the player. However, we cannot guarantee that you will not receive such material in error. In such event, please notify Bagelcode Customer Support immediately.

2. The Bagelcode Terms of Service found at https://cdn.bagelgames.com/policy.html shall apply to the terms of the RGSE.