What is Hidden Universe?

Hidden Universe is a Hidden Objects Game! Play each stage using your collected Finders and find the items listed to earn stars and rewards!

I can’t find an item! Help!

If you need help finding an item, you can tap the lightbulb to get a hint.

How do I unlock new stages?

You can unlock a stage by earning stars. The higher your score when playing, the more stars and rewards you’ll receive! Keep playing a stage until you’ve earned enough stars for the next one.

What rewards do we earn while playing?

You can earn coins and possibly gems, too, by completing a stage in Hidden Universe. The better your score, the better your rewards!

How do I get Finders?

Enter any slot and spin! The bigger your bet, the more Finders you can get! Finders will be awarded randomly during play. You can also request Finders from your Club if you’re in need.

I’ve been playing in slots and not earning any Finders!

Make sure your bet meets the minimum qualifying bet to earn Finders. To see if your bet is qualifying, press the + and - signs on the Total Bet in a slot and a pop-up will appear telling you if your bet qualifies.

When I enter a slot, the Hidden Universe icon disappears. What happened?

Hidden Universe can only be accessed from the game lobby. Once you are done spinning in a slot, exit and return to the lobby. You can then access and enter Hidden Universe.

What is a Challenge Event?

There are two kinds of challenge events: Club Madness & Mission Craze: Solo. They are 7-day events where you or your club can complete extra missions to earn extra rewards. Please note Mission Craze: Solo is a personal challenge event and not a club event.

How to participate?

Go to the challenges button at the bottom of the screen and tap the Event tab. Play the challenges listed and earn rewards upon completing!

I did not get to finish my challenges!

The two event challenges have different start and end times compared to other regular challenges offered in-game. Be sure to keep an eye on the timer and complete the missions within the time limit.

My club finished the challenges but did not get any rewards.

Rewards will be sent to the Club only for Club Madness challenge completion. Please double check if the current Challenge Event is Club Madness or Mission Craze: Solo as your Club will not receive rewards for the latter as it is a personal challenge event.

No, you cannot exchange coins for real currency in Club Vegas. Please refer to our terms and conditions for more details.

Sorry your luck's been down!
Every Club Vegas game uses a RNG (Random Number Generator). The RNG and all of our games are pre-tested for fairness, and the results of any particular player or groups of players are not controlled by us or any other third party.
So hang in there! Your luck is sure to turn around soon!

Please contact our Support team with a screenshot of your receipt. Please note that the receipt should show the following information:
-order number (GPA on Google Play)
-time and date of purchase
-item name
-item price (before tax)

If your receipt shows the item price in a currency other than USD, please mention in your query the original USD price of your purchased item.

Please note that the blue chips that come with purchases are not gems, but are Reward Points. These will count towards your VIP Tier and help you level up from tier to tier.

Only the purple jewels are Gems and will count towards your gem balance. You can earn gems through completing your Daily Bingo Board, the Daily/Master/Expert Challenges, by purchasing in the shop, or through various events in the game.

Leveling up is done through gaining XP. The higher you bet, the more XP you gain per spin.
As with any game, an increased amount of XP is required to move the level bar and go from one level to another once you start reaching higher levels.
Please also note that XP for leveling up only comes from bets made by you, and not system-made bets from free spins or lucky spins.

It may be due to a connection issue with the Google Play Store.

Please follow the link for troubleshooting information:

https://support.google.com/googleplay/answer/1050566?hl=en

Issues with purchasing on Apple devices may either be due to device settings or connection to the App Store.

To troubleshoot:

1-Tap Settings > iTunes and App Stores > Apple ID > View Apple ID enter your Apple ID and password then tap OK. View ‘Payment Information’ and make sure that payment account information is correct and up to date. Enter your security code and expiration date.

2-Restart your device

3-Log out of the iTunes store by going to Settings > iTunes & App Stores > Apple ID > Sign Out. Then sign in.

4-Go to Settings > General > Restrictions. If you enabled Restrictions previously, make sure that you are allowed to (a) access ‘iTunes Store’ and (b) make ‘In-App Purchases’. iOS 12 has changed the “Restrictions” settings. Now it is called Screen Time. Simply tap, Settings > Screen Time > Content & Privacy Restrictions > You will need to enter your password which is your old Restrictions password > iTunes & App Store Purchases and Allow “In-app Purchases” and “Installing Apps”.

Often times for Microsoft Users outside the US, the issue is due to region settings. If you are outside the US, please first try tip #2. For other players and further troubleshooting, please try the following:

• Windows 10 Store can’t buy – This is a relatively common problem with Windows Store. If you encounter this issue, we advise you to check your antivirus settings. In worst case scenario, you might have to switch to a different antivirus application.
• Microsoft Store won’t let me buy – If you’re having this problem with Windows Store, the issue might be your region settings. Simply change your region and check if that solves the problem.
• Windows Store unable to purchase – Try resetting your Windows Store cache and check if that helps.
• Microsoft Store your purchase couldn’t be completed – This issue can sometimes appear due to your firewall. Windows Store requires Windows Firewall to be enabled, and if your firewall isn’t running, you can encounter this issue.
• Windows Store something went wrong – This is a common error that can appear in Windows Store. If you’re having this issue, try accessing the Store from a different account or create a new user account.
• Windows 10 Store cannot purchase – Sometimes you can encounter this issue while using Windows Store. To fix it, be sure to disable your proxy.

There are many ways to receive FREE COINS at Club Vegas!
- Log in every day to receive free gifts, spins, and time bonuses
- Complete any and all challenges
- Check your inbox to see if you have any coins waiting for you
- Add friends and send each other coins every day
- Check out and like our Facebook fan page and also look out for any special promotions
- Claim daily free coins from the coin shop

And don't forget to connect your account to Facebook or email to become a VIP member!

The easiest and fastest way to get more coins would be visiting our Coin Shop to purchase more coins.
Outside of the coins shop, you can also get more coins by:

- Purchasing the Daily Boost to collect a certain amount of coins everyday
- Purchasing a Daily Spin to test your luck and receive some coins
- Purchasing the Mega Wheel if you feel really lucky and want some coins
- Purchasing your Pot of Gold

If you are looking for some free coins, please check "General Questions - How can I get free coins?".

BINGO BOARD:
You may not see your Bingo Board if you have successfully completed all 25 stamps before the end of the month. Please wait a few days. It will restart every 30 days. To check how long you have left, please refer to the counter in the top right of the Bingo Board.

DAILY SPIN:
The daily spin resets at midnight, device time. Be sure to refresh the app at this time to get your new daily spin!

 

Each slot has a detailed paytable to explain how they work!
1. Tab the "i" information in the top right of a slot.
2. Tap the PAYTABLE button.
3. You can read about all the various lines, wilds, free games, etc by clicking on the arrows to scroll through the pages.
4. Tap "Return to Game" when done and play some slots!

To unlock new slots, you need to level up. To level up, you need to gain experience points (EXP) by playing unlocked slots.

You can also use Gems to unlock slots if you don't want to wait to level up!

To turn on/off Club Vegas sound effects and background music, go to SETTINGS by tapping the 3-lined menu button in the lobby (top right corner) > SETTINGS.
Under SETTINGS you can also turn on/off battery save mode, push notifications, and uploads to the Wall of Epics.
However, we recommend you leave on Push Notifications, so you get reminders about bonuses and free coins available in the game!

To turn off Jackpot, Tournament, and New User announcements, go to the 3-lined menu button in the top of the lobby > SETTINGS > ANNOUNCEMENT > GO.
Here you can turn on or off these banner announcements. However, if you turn off the announcements you lose the chance to earn EXTRA Reward Points!
 

The blue chips that come with purchases, clicking LIKE on announcements, or leveling up are called Reward Points. These help you level up through the VIP Tiers! The higher your VIP Tier, the more benefits in-game you receive!

Gems can currently be used for three things:

-to unlock a slot if you have yet to unlock one by leveling up

-to Buy a Bonus on certain slots

-to get more Megaphones to use in the Global Chat

You can click on the VIP button in the very top left of the game lobby (next to your profile image). Here you can see all tiers and benefits, your current tier and benefits, as well as how many Reward Points are required to move up to the next tier and beyond!

A qualifying bet is required in some slots in order to win the Jackpot pay.

You can see if a bet is qualifying or not by increasing or decreasing your bet. If the Jackpot is dimmed, the bet is non-qualifying, and therefore receiving the Jackpot is not possible.

If the bet is increased to an amount where the Jackpot becomes lit, then that bet is qualifying and receiving the Jackpot amount is possible.

Everytime you spin, a portion of your bets get stored inside the Pot of Gold. Once it's full, you can break this pot and claim back everything that's inside! AND, every time you break the Pot, the amount of coins you can save will increase! This allows you to store more total coins in your Pot each time.

Once you've opened your Pot of Gold, you can boost the amount you receive by purchasing Fortune Coins, worth up to 10x!

When you purchase gems or coins from the Shop (the big BUY button at top-middle) of your screen, you can purchase a Booster, which gives you a chance to multiply your purchase up to 10x for the same price you paid for the coins.

FORTUNE COINS:
Fortune Coins are a random-pick game with the potential to win up to 10x with the Grand Jackpot multiplier. However, the Mini Jackpot (2.2x), the Minor Jackpot (4x), and the Major Jackpot (6x) are also viable options when playing. The jackpot won through the Fortune Coins is the multiplier appied to your Pot of Gold coins.

BOOSTER:
The Coin and Gem Boosters are wheels that have various multipliers available up to 10x. The results for the Booster are random, and lower multipliers are also viable. For more information about the maximum possible win amount on a booster, please click the booster wheel image next to your desired coin or gem pack and view both pages of instructions.

Lucky Spins are activated after you collect your Time Bonus 5 times.
Once activated, you can tap 'Lucky Spin' to play!

There are 5 different kinds of BIG wins:

Big Win: You've won 10x of your played bet.
Super Big Win: You've won 20x of your played bet.
Mega Win: You've won 30x of your played bet.
Super Mega Win: You've won 50x of your played bet.
EPIC Win: You've won 100x of your played bet.

If you join the VIP Club, you can get 1 million FREE COINS!
Joining will also connect your profle to an email address or Facebook, which will become your login information should you ever log out or get a new device and need to reaccess your profile.
 

The Time Bonus is the stack of coins on the bottom-middle of your lobby. You can collect this by tapping on the stack of coins every 20 minutes!

Sometimes we have special events where the time to collect the Time Bonus is reduced, so be sure to keep an eye out!

Early Access is a sneak peek feature where you can play our latest game that is yet to be released. It runs on a monthly subscription method and you will receive 20 free spins every day!

If you purchase an Early Access spin deal, this deal will come with 4 extra singular spins. These spins are there to help you re-access the Early Access slot up to four times. Otherwise, re-entering the Early Access games can only be achieved through purchasing a subscription.

Liking someone's wins will give you two Reward Points! These points will be added to your VIP Tier per like.

The lines shown on the reels of a slot when you win are PAYLINES. You can view the various types of paylines and payout rules in the paytable. For information regarding the paytable, please refer to "General Questions: - Where can I find the rules for a slot?"

To join the VIP Club, please do the following:

-Go to the 3-lined menu button in the top right of the lobby -Click SETTINGS > VIP CLUB > JOIN & GET 1.00M

-Click your preferred method (either Facebook or email) then follow the steps to connect and join

Once you have joined, the game will refresh and you will receive the 1 million coins!

Please note: the 1 million is only given upon initial connection of a Facebook or email address and not any subsequent logins with the same information

To login to your profile, use the same steps as when you first joined VIP CLUB. For these steps, please refer to "Account/Login Questions - How do I join VIP Club?"

If you do not join the VIP Club and connect a Facebook or email address, you will be playing on a "guest account." A guest account has no login information connected, and is not retrievable or accessible on other devices. Also, if you delete and reinstall Club Vegas without first connecting a Facebook or email address, you may lose your profile and have to start fresh.

Click on your profile image at the top-left of the game lobby. Your FRIEND CODE will be the 11-digit number in the bottom-right of your profile screen.

It is not possible to transfer coins, level, or VIP Status from one profile to another, nor is it possible to combine profiles.

If you connect your profile to a Facebook or email address, it is possible to play via multiple devices. Simply login via the JOIN VIP button under settings with the same login information and you will be able to access your profile on any device.

However, please note you can only be logged into and playing on a profile on one device at a time. Having the same profile open on multiple devices will cause an error.

First, be sure you are logged in to your account.

Using the same email address or Facebook profile connected to your account, on your new device head to the 3-lined menu button > settings > JOIN VIP. Choose either the email or Facebook option and follow the remaining steps to log in. The game will then refresh and bring you to your profile, restoring all items earned and purchased in-game.

If you did not have an email address or Facebook profile connected to your account, please open the game on your old device, go to JOIN VIP and follow the remaining steps to connect one to your account. Once you have done so, go to your new device and follow the same steps to log in and open your account to restore all items.

If you do not have access to your old phone or device please contact our Support team for assistance.

If you are experiencing issues with the purchase screen not loading, please uninstall then re-install the app. 

You can do so by tapping the "windows" button > find Club Vegas > right-click then tap "uninstall"

Once unistalled please go to the Microsoft Store and try installing once more. 

For other issues when purchasing as a Windows/Microsoft Store player, please refer to the "I cannot purchase" article under "Common Questions."

Please contact your platform's customer support.
- Apple: https://getsupport.apple.com/
- Google: https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
- Microsoft Store: https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b
- Amazon App Store: https://www.amazon.com/gp/help/customer/display.html/?nodeId=GKM69DUUYKQWKWX7
- Facebook: https://www.facebook.com/help/1434403039959381/?helpref=hc_fnav

Apple tends to "bundle" purchases together, and once they are all cleared, all purchases' dates will show as the same, as Apple will show purchases with the date they cleared pending, rather than the original date of purchase.

Therefore, while you may not have purchased the items at the same time or same day, they may be grouped together via Apple's purchase bundling practices both in pending and on a final receipt.

For more information, please refer to Apple's website here: https://support.apple.com/en-us/HT201359 

There are many ways to purchase coins in Club Vegas:
The easiest way is to click the BUY button at the top center of your screen. (It will say BUY or SALE if there's a sale going on.)
You can get more coins there.
We offer many different options and you can choose which purchases and deals are best for you! Every week there will be different promotions, so make sure to keep your notifications on and log in often, so you don't miss out on great deals!

Click the BUY button at the top center of your screen. (It may say SALE if there is a sale going on).
Click the GEMS tab to view the gems shop.

If you purchase the Pot of Gold you will then be given the chance to purchase Fortune Coins for the same price. Fortune Coins are only triggered after the initial Pot of Gold purchase.

To subscribe to Early Access and play our latest slots in advance, go to the Early Access menu in the lobby. It will be along the bottom of your screen. Then click to complete payments and subscribe!

Please use the information for your specific platform at the link provided:
- Apple: https://support.apple.com/en-us/HT202039
- Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
- Facebook: https://www.facebook.com/help/164467437018876
-Amazon:https://www.amazon.com/gp/help/customer/display.html?nodeId=G57V745LBUAWDQ78

Please note Early Access is not currently available on the Microsoft Store.

LP is the abbreviation for League Points. 

The more you win, the more LP you can earn! And the more LP you earn, the better your Club's standings are in the Club Challenge!

When playing in slots, be sure your bet is eligible to earn LP. You can check by changing your bet, and a popup will appear saying if it qualifies. 

Tap the Epic Win Club button in the bottom left corner of your lobby, and find the "CREATE CLUB" button on the top right corner. Creating a Club costs 500,000 coins. If you decide to create a Club, you can set up Club name, Message of the Day, and symbol icon.

To join a club, tap the Epic Win Club button in the bottom left corner of your lobby. The "Join Club" screen with available Clubs will be displayed only if you're not already a Club member.
You can only be in one Club at a time, so if you're already in a Club, you'll have to leave first.

Joining a Club has lots of benefits including collecting Rewards in the News Feed!

Tap the Epic Win Club button in the bottom left corner of your lobby, and go to the Settings (top left corner) > Leave.

If you are the Captain of a club and want to remove an inactive club member, tap the blue [...] button on the Members screen, then the red REMOVE button..

In Club menu,

1. Go to Members and find the member you want to promote

2. Tab triple dot (...) button on the far rightside of that member

3. Tab "Promote" and the member will become a new Co-Captain!

You might have been removed from the club by the Club Captain or Club Watcher due to inactivity.

Donating to your Club will help level up the Club. Leveling up will increase the number of members allowed, and the max level for a Club is level 20.

Contributions are the sum of all EPIC WIN bonuses by a player and overall in the Club.

This is a feature set by the Club Captain to remove inactive members after a certain amount of days. For example, if the Captain sets this to 3 days, any inactive users for 3 days or longer will be removed from the Club.

The current maximum inactive days allowed for the Club Watcher are 21 days.

The more you win, the more League Points you earn! Do you need League Points fast? Try betting higher to win more points faster! There are also events where LP's earned get boosted by 2x or more so be sure to spin more during those times!

The Club Challenges are divided into stages. If you and your Club complete the four tasks, you will then move onto stage 2, 3, etc. Each new stage will start at zero.

Please note the Leader Board for each challenge wil show overall contribution by a player throughout all stages, and therefore will not reset with the start of each stage.

How does Captain's Call work?

If the Captain needs more members to help complete the Club Challenges, they can use the Captain's Call to "call" other members. This will then send a push notification to Club members, as well as post on the Club News Feed with a Captain's Gift.

Why don't I have Captain's Call?

Captain's Call is only available to captains of Clubs that are Level 4+. If you are a Captain of a Level 4+ Club but do not have the feature, please check your game is updated.

How many times can I use Captain's Call?

It can only be used once per day.

My members are not getting notified of the Captain's Call.

All Club members should double check they have push notifications set to "ON" on their individual devices. If notifications are not turned on, they will not receive the call.

Due to a recent Facebook issue, some Windows / Microsoft Store players may experience some difficulty sharing wins. We are working with Facebook to resolve the issue.

If you are experiencing crashing or loading issues, please make sure your Operating System and the game are both updated to the most recent version.

Also, be sure to have few or no other apps open in the background to ensure the smoothest play experience.

For device-specific details, please refer to the appropriate platform (Android, Apple, Facebook, Amazon, Microsoft Store) in the tabs below for further troubleshooting tips.

Please be sure to clear cache and cookies from the app, make sure your device is optimized and has enough RAM/memory for the app to use, and that your data or wifi connection is strong.

It may also help to delete and reinstall the app (but make sure you have a Facebook or email connected before doing so to prevent the loss of your game progress).

Please be sure to delete cache and cookies from your device. You can do this by "offloading" the app.

Also, please check that your device is optimized, and that it has enough RAM/memory allocated for the app to use.

It may also help to delete and reinstall the app (but make sure you have a Facebook or email connected before doing so to prevent the loss of your game progress).

The issues with Facebook Canvas version of Club Vegas are usually related to a memory threshold being reached by the browser, though other factors can contribute. Some players have reported the following steps have resolved this issue:

- Restarting the browser/computer before playing, or switching to another one. Mozilla Firefox, Microsoft Edge, and Google Chrome work best with our game.
- Checking for/disabling any conflicting browser add-ons/extentions (ex: Ad Blocker)
- Closing out any background programs, or tabs while playing to reduce memory impact
- Clearing browser cache (note that some programs/games/websites may store information in your temporary data which will be lost)
- If you are using Chrome, make sure you turned on "Use hardware acceleration when available" option. (Type, chrome://settings/?search=Use+hardware+acceleration+when+available, in your address bar).

Please be sure to clear cache and cookies from the app, make sure your device is optimized and has enough RAM/memory for the app to use, and that your data or wifi connection is strong.

It may also help to delete and reinstall the app (but make sure you have a Facebook or email connected before doing so to prevent the loss of your game progress).

Please be sure to clear cache and cookies from your device and the Microsoft Store, make sure your device is optimized and has enough RAM/memory for the app to use, and that your internet or wifi connection is strong.

You can also use the Windows Store Apps Troubleshooter feature. The troubleshooter can be accessed by pressing Windows key + I to open Settings. Go to Update & Security > Troubleshoot. Find Windows Store Apps on the list, click it, and click Run the troubleshooter.

Please make sure your phone date/time settings are set to automatic.
You can do this by going to settings > general management > date and time > and then make sure "automatic date and time" is set to 'on.'

We designed our system to compensate you in a case like this. However, in case you did not receive compensation, please contact our Support team with the following information:

-a screenshot of your win

-the date and time you experienced the issue

-the name of the slot you were playing

-the amount of your win

After receiving this information, our Support team will be able to assist you.

Freebie links on the Facebook Fan Page are not currently compatible with the Microsoft Store. For other devices, if the link does not work, please alert our Community Manager via Facebook.

Free games is the name used for individual spins in a bonus round. For example, if you have a bonus with 10 free games, that means you will have 10 spins in one bonus round.

In Club Vegas there are three main types of bonuses: INSTANT BONUS, BUY A BONUS, and SUPER BONUS. You can see which slots offer which type of bonus by checking the slot icon from the slot list in the lobby.

INSTANT BONUS is a bonus round that you can purchase in-game. It will have the same number of free games (spins) within the bonus round as a normal bonus but you have the option to choose a higher or lower bet based on the price.

BUY A BONUS is a bonus round that you can purchase with gems. It will have the same number of free games (spins) within the bonus round as a normal bonus but you have the option to choose a higher or lower bet based on the amount of gems used to purchase.

SUPER BONUS is a bonus round you can purchase in-game. This is different from a normal bonus, as you can alter the number of active reels depending on which version is purchased.

How to play Boss Raiders?

Gain Energy by spinning in slots! When you've collected enough Energy, enter Boss Raiders and spin the Battle Wheel to play! Defeat the Bosses and earn Gems and League Points for your Club after completing each stage!

What is the Club Ranking?

The more Bosses you and your Club defeat, the higher your Club's ranking in Boss Raiders! Increase your Club's rank to earn Gems! (Please note that only final Club Ranking will earn gems. A Club Member's individual rank in the Raid Conqueror's list does not reward gems.)

Are the Boss Raiders Rank and Club Challenge/League Rank the same?

No, they are not. The rank your Club achieves in Boss Raiders is determined by how many Bosses are defeated within the designated event time. Your overall League Ranking is based on total League Points earned during play in Club Vegas, and the final rank is determined at the end of the League Session.

Where do I collect my Gems and League Points?

League Points earned from defeating Bosses will be automatically added to your Club's point balance upon clearing a stage. Gems won can be collected from your Club's News Feed. Gems expire 24 hours after issue, so be sure to collect every day!

What is "Energy?" How do I gain Energy?

Spin in any slot to earn Energy for Boss Raiders! The higher your bet, the more Energy you can gain! Energy is rewarded randomly while spinning.

What does the multiplier button do?

The multiplier button increases the damage amounts shown on the Battle Wheel. But be careful, the higher the damage, the more energy it costs to play! Spin wisely, and keep an eye on your Energy Bar!

How to play Club Arena?

Gain Energy by spinning in slots! When you've collected enough Energy, enter the Arena and spin the Battle Wheel to play! Defeat other Clubs to earn Points and help your Club become the Battle Champion!

What are the green crystals?

The green crystals are Points! The more points you and your Club earn in the Arena, the higher your Club’s rank will be! 

What are the different features on the Battle Wheel?

Attack - attack the chest of the opposing Club to earn Points.

Shield - protect your chest from another Club’s attempt to steal or attack.

Steal - steal points from the other Club’s player’s Point total.

Bonus - random pick: can win more Energy, Gems, or Coins! (Note: Gems and Coins from the Bonus will be automatically added to your individual Gem and Coin balance.)

What is the difference between “Club Rank” and “My Club Rank”?

“Club Rank” is your Club’s overall rank among all other Clubs participating in Club Arena.The higher your Club’s rank, the better the reward given at the end of the event. 

“My Club Rank” shows the total amount of Points individual Club members have earned within their own Club.

What reward do the top Clubs earn?

The top Clubs will earn Gems, which will be shared to the Clubs’ News Feeds for all members to collect once the Club Arena event is over. Please note that Gems are only rewarded for overall Club Rank and not a player’s individual rank within their Club via “My Club Rank.”

What is "Energy?" How do I gain Energy?

Spin in any slot to earn Energy for Club Arena. The higher your bet, the more Energy you can gain! Energy is rewarded randomly while spinning.

What does the multiplier button do?

The multiplier button increases the damage amounts shown on the Battle Wheel. But be careful, the higher the damage, the more energy it costs to play! Spin wisely, and keep an eye on your Energy Bar!

What is the Epic Album?
The Epic Album is a feature where your highest epics won in a slot will be collected. The more epics you collect in the album, the more stars you get! Collecting stars on each Album Page will result in a Gem reward!

My Epics were not added to my album!
For the Epic Album, only Epics that result in a win higher than your previous Epic in a slot will be registered in the album.
If you get an Epic that is higher than your previous record, then that Epic will replace the one currently in the slot's spot in the album, and you will gain progress towards the next star.

What is Lucky Scratch?
In Lucky Scratch, playing in any slot with a Qualifying Bet will randomly award chests. Each chest will contain pieces for the Lucky Scratch. Collecting enough pieces for a particular scratcher will award you that scratcher. Scratch the scratcher to get your rewards! (For more information on Qualifying Bets, please refer to "General Questions - What is a Qualifying Bet?")

What happens to my remaining scratchers if the Lucky Scratch event ends?
All completed scratchers must be played before the end of the event,otherwise any remaining scratchers will be lost. Please keep track of the event timer, located on the event banner and be sure to play all of your scratchers before the timer runs out!

What is Lucky Five?
Lucky 5 is an in-game poker-style game. Playing in slots with a Qualifying Bet will reward you cards. Get a Pair or higher in your hand and earn rewards! (For more information on Qualifying Bets, please refer to "General Questions - What is a Qualifying Bet?")

What happens to my rewards if I do not collect them before the Lucky Five event ends?
Any unclaimed coins after the event ends will be sent to your inbox. Be sure to check there for your coins if you were not able to collect them before the timer runs out!

• What is Epic Pass?

Epic Pass is an event where you earn points by playing slots to level up your Pass. Gaining a level in Epic Pass provides an epic amount of Coins and Gems!

• How can I earn Pass Points?

Play any slots in Club Vegas and you will be rewarded with Pass Points every time you win. Bigger wins grant bigger points!

• I purchased a Spin Deal to get Lucky Spins but I am not getting Pass Points, what happened?

Epic Pass only counts wins from the normal spins only. Any wins from Bonus Spins, Instant Bonus, Buy-A-Bonus or Super Bonus will not be rewarded with Pass Points.

• Do Jackpots have any bonus for Pass Point?

No, Jackpots by themselves do not have any additional bonus for Pass Points. They will only count if they trigger one of the types of big wins (BIG/SUPER BIG/MEGA/SUPER MEGA/EPIC).

• What is the minimum bet to earn Pass Points?

The minimum bet depends on your VIP tier. If your bet is too low, the Epic Pass button will be turned off and you will not be able to interact with it. Try adjusting your bet to make sure all your wins count!

What is Gold Tower?
Gold Tower is where you can use gems to try and get a Jackpot Bonus! Place bets using Gems to increase your progress to the top of the Tower. Once you reach the top, the Jackpot Bonus will be triggered! Spin the Wheel to get a Mini, Minor, Major, or Grand Jackpot! Also, landing all five B-O-N-U-S symbols can trigger the Jackpot Wheel, too!

How many free spins do I get on Gold Tower?
Players will receive 1 free spin every 20 hours. However, we sometimes have events where the time between free spins is reduced!

How do I play Gold Tower?
Using Gems, place a bet to earn coins or BONUS symbols. You can earn up to 5 coins per bet placed. Continue betting Gems to build your way up to the top and get a Jackpot Bonus!

You can chat with any online players via the Global Chat.

You can also chat with just your Club Members via the Club Chat, or chat with other players in the same slot as you via the Game Chat.

The number next to Megaphone symbol in Global Chat represents how many messages you can send in the Global Chat. You get 30 free Megaphones per day (resets on 12AM PT daily)

You can use gems to "purchase" more chats. Or you can wait until your Megaphones reset at 12 am PT daily.

Click on the offending chat message, then click the red REPORT button.

You can only have 30 free Megaphones per day. If you do not use all of your free chats, they will expire and your Megaphones will reset to 30 again at12 am PT, daily.

Click the 3-lined menu button in the top right of the lobby > SETTINGS > ANNOUNCEMENT > Set "Global Chat" off.

If you use all of your Megaphones before 12 am PT, you can either use gems to purchase more, or wait til they reset. Megaphones will not reset until 12 am PT, daily.

You can give and receive coins once every day through your Friends List.

You can also purchase the Friends Deal when offered in game. Extra coins from this deal will be sent to all friends in your Friends List.

It is not possible to transfer X amount of coins to one or a few specific friends.

Did you get an MEGA or EPIC win? Tap the 'Share & Get Mystery Box' button to share your win with your Facebook friends!

To add friends, go to your FRIENDS page, click ADD button, then insert your friend's 11-digit Friend Code.

Or, you can click on their profile image to open their profile screen, then click Add Friend.

To remove friends, open the ALL FRIENDS page. If it shows you have any coins to send or collect, note this is not your full Friends List. Please first collect and send any coins. Once you have done so, your full Friends List will then show.

Friends that have been inactive for 10+ days will show at the bottom of your Friends List with an X on their profile icon. Click the X to remove.

For other friends, click on their profile icon to open their profile screen then click UNFRIEND to remove.

Please note friends in-game that are also Facebook friends cannot be removed at this time.

To check your Friend Requests, go to your Friend List. You can then accept or remove any requests sent.

If someone has an inappropriate profile photo of themself, tap their profile image to open their profile screen, then click REPORT.

Bagelcode Encourages You to Play Responsibly! Each and every one of our games is designed for entertainment purposes only:
While some of our games may host a casino-theme style, none of them are real casino games. There is no real gambling, betting, or laying odds or real money in any of our games.
We want all of our players to play responsibly and feel protected in a safe and enjoyable in-app experience.All of our coins, chips, other currencies, and other virtual items have no actual monetary value. Strictly created for the in-game environment, no balance can be transferred, cashed out, or sold for money in the real world.
Coins, chips, and other virtual currency that may be purchased are only available to improve your gaming experience, for level advancement, and for your enjoyment while engaging with our games.

There are infinite ways to play responsibly…
Responsible gameplay is when all players:

• Have a fun, exciting, and entertaining experience
• Exercise control over their playtime, spending, or any purchases made
• Balance playtime fairly with other leisurely activities or duties in their everyday lives

How can you spot a Video Game Behavior Disorder?

• Take notice of behavioral patterns that are characterized by the following:
• An impaired control over playtime
• The need to prioritize gaming over other activities
• An elevated interest in games that surpasses that of other interests or daily responsibilities
• A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player
• It's important to note that for a gaming disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What should you do if you or someone you know may have a Video Game Behavior Disorder?

• Get help! Seek attention from a qualified medical professional
• Do some research! Learn more about the disorder by reading up on the following materials we've compiled here:
• http://smartsocialgamers.org/2015/07/21/keeping-a-healthy-balance-are-you-playing-too-much/
• https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
• http://smartsocialgamers.org/top-tips/

If you have any questions, or need a break from playing any of our games, please don't hesitate to contact Customer Support. We're here for you!

What is Self-Exclusion?

• Self-Exclusion means a request initiated by you to bar access to certain of our games. Self-Exclusion will result in termination of access to your game account and a block placed on your account so that, if detected by our servers, access to the game will be denied. Self-Exclusion is not "foolproof," and we make no guarantee that it is. However, we will take reasonable efforts to honor a valid Self-Exclusion request as set forth in this Responsible Gaming Self-Exclusion ("RGSE").

Which games are eligible for Self-Exclusion?

• RGSE feature applies to Club Vegas, Cash Billionaire, Jackpotjoy Slots, Star Spin Slots and Bingo Lane.  ("Eligible Games").
• In the future, any other game designated by Bagelcode may become eligible. Eligible Games may be modified or removed at Bagelcode's sole discretion.
• If you elect to Self-Exclude, you will be banned from the game you contacted to Self-Exclude.
• For further information or to Self-Exclude from our games you may also contact Customer Support; the terms of the RGSE only apply to the RGSE feature described herein.

How do I start the Self-Exclusion process?

• You can request by contacting Customer Support in any of the Eligible Games.

How does the Self-Exclusion process work?

• You may only complete a Self-Exclusion Request for your own account. You may not request Self-Exclusion for another player.
• Once Bagelcode has verified the request, you will receive a email response to the address that Bagelcode determines is valid for your account ("Verification Email").
• In the event Bagelcode cannot successfully verify your Self-Exclusion Request, in its sole discretion, Bagelcode may ask you additional questions for verification purposes and for the security of your account.
• In the event that Bagelcode cannot successfully verify your request, in its sole discretion, the request will not be completed.
• If you have played one or more of the Eligible Games and we cannot identify you (eg: if you played as a guest) Bagelcode may not be able to verify or identify you for all Eligible Games; therefore, Bagelcode will make reasonable efforts to Self-Exclude you for the applicable Eligible Game. However, Bagelcode may also not be able to complete such a Self-Exclusion Request.

How long will it take to complete the Self-Exclusion Process?

• Bagelcode will process the Self-Exclusion Request for an account within a reasonable time period after verification. You will receive a confirmation email once your request is successfully processed. In the event that you choose to continue using your account during the Self-Exclusion Request period, you are responsible for any activity such as purchases. Bagelcode shall not provide any refunds for such activity.

How long does Self-Exclusion last?

• Self-Exclusion lasts from the date that the Self-Exclusion Request is completed and is continuous unless a user requests a reactivation; this is only possible commencing one (1) calendar year from the completion of the original Self-Exclusion Request ("Self-Exclusion Period").
• If You have self-excluded, you are prohibited from opening a new account during the Self-Exclusion Period, using different names, information, or in any other manner.
• You may elect to reactivate your account after one (1) calendar year from the initial date of the Self-Exclusion Period subject to a verification process for the security of your account.

Can you change your mind or reverse a Self-Excluded account?

• Self-Exclusion status cannot be modified or reversed in any manner. There is no possibility for appeal or review of the status, except for reactivation a minimum of one (1) calendar year following Self-Exclusion, as described above.

What happens to my coins, balance, rewards, and related account items during the Self-Exclusion Period?

• Your account will remain inactive during the Self-Exclusion Period. If an account is reactivated, your balance and coins or credits, and level in any game will be reinstated to the account to the previous amount immediately preceding the time of Self-Exclusion.
• No refunds or transfer of coins, rewards, or any other items are permitted during the Self-Exclusion Period.
• Any loyalty credits or other features that may expire may not be available at the conclusion of the Self-Exclusion Period.

Will I still be able to see Bagelcode games on my devices during the Self-Exclusion Period?

• Bagelcode recommends that you delete all installation of Eligible Games on all of your devices since Bagelcode cannot perform this action for you. If you need assistance in deleting any application, please contact Customer Support by clicking "CONTACT US" button below.
• You may not attempt to reenter your Self-Excluded account – for example, by redownloading the game – after the deletion or in any other manner during the Self-Exclusion Period. [In the event that you attempt to do so, Bagelcode shall not be responsible for such actions.]

Will Bagelcode still have my account information during the Self-Exclusion Period?
1. Bagelcode will retain certain data during the Self-Exclusion Period in accordance with our Privacy Policy https://cdn.bagelgames.com/policy.html

• Bagelcode will use reasonable efforts not to send any marketing material via email, or in any other manner for the Eligible Games to the player. However, we cannot guarantee that you will not receive such material in error. In such event, please notify Bagelcode Customer Support immediately.

2. The Bagelcode Terms of Service found at https://cdn.bagelgames.com/policy.html shall apply to the terms of the RGSE.

• For any questions on RGSE, please contact our Customer Support team by clicking "CONTACT US" button below.