New Feature
- What are Gems?
Gems are independent currency that can be used to purchase Buy A Bonus or open locked Slots
- How can I use gems?
There are games with "Buy A Bonus" button where you can spend Gems to buy Bonus Game with certain amount of bets instantly.
Also, if there are locked Slots you would like to play now, you can unlock them using Gems.
- How can I get Gems?
You can buy Gems from "Coin Shop (button at top middle) > Gems tab (top left corner, tab on the right)".
You can also receive free Gems by completing Expert / Master Challenges or by participating certain events offering Gems.
- What's the difference between the "blue gems" and "purple gems"
Blue Gems / Chips are called VIP Points. They help you level up in your VIP tier!
Purple Gems are the jewels used for bonuses and opening slots.
- Why am I not getting VIP multiplier at Buy A Bonus?
We changed Buy A Bonus (previously Instant Bonus) VIP perk from adding extra bet (e.g. 1M Bonus Game -> 2M Bonus Game) to giving more Gems when you purchase them from Coin Shop (e.g. 9,000 Gems -> 18,000 Gems). We made sure, in the end, that you will receive more benefits than before.
General
There are many ways to receive FREE COINS at Club Vegas!
- Log in every day to receive free gifts, spins, and time bonuses
- Complete any and all challenges
- Check your inbox to see if you have any coins waiting for you
- Add friends and send each other coins every day
- Check out and like our Facebook fan page and also look out for any special promotions
And don't forget to connect your account to Facebook to become a VIP member!
Easiest and fastest way to get more coins would be visiting our Coin Shop to purchase more coins.
Other than that, there are few more options you can choose from.
- Purchase Daily Boost to collect certain amount of coins everyday
- Purchase Daily Spin to test your luck and receive some coins
- Purchase Mega Wheel if you feel really lucky and want some coins
- Purchase your Pot of Gold
If you are looking for some free coins, please check "General - How can I get free coins?".
First, make sure you've connected your account to your email or Facebook from your old phone.
Then, download Club Vegas from the app store to your new phone.
After that, go to "PROFILE (top left corner) > VIP CLUB" to log in with the same Facebook or email account from your old mobile device and voilà! You can continue playing.
How to Login with Email
How to Login with Facebook
BINGO BOARD:
You may not see your Bingo Board if you have successfully completed all 25 stamps before the end of the month. Please wait a few days. It will restart every 30 days. To check how long you have left, please refer to the counter in the top right of the Bingo Board.
DAILY SPIN:
The Daily Spin resets every 24 hours. You will have a new one waiting for you every day at 6pm (PDT)!
Each slot has a detailed paytable to explain how they work!
1. Tab the MENU button (top right corner).
2. Tap the PAYTABLE button.
3. You can read about all the various lines, wilds, free games, etc by clicking on the arrows to scroll through the pages.
4. Tap "Return to Game" when done and play some slots!
To unlock new slots, you need to level up. To level up, you need to gain experience points (EXP) by playing unlocked slots.
Or, try Early Access! For more info, please check "Game - What is Early Access?" section of FAQ.
To turn on/off Club Vegas Notifications, go to SETTINGS by tapping MENU (top right corner) > SETTINGS.
In the SETTINGS menu you can turn on/off Push Notifications, Background Music and Sound Effects, Use Battery Save Mode, and 'Wall of Epics' uploads, and check announcements.
However, we recommend you leave on Push Notifications, so you get reminders about bonuses and get as many free coins as possible!
The issues with Facebook Canvas version of Club Vegas are usually related to a memory threshold being reached by the browser, though other factors can contribute. Some players have reported the following steps have resolved this issue:
- Restarting the browser/computer before playing, or switching to another one.
- Checking for/disabling any conflicting browser add-ons/extentions
- Closing out any background programs, or tabs while playing to reduce memory impact
- Clearing browser cache (note that some programs/games/websites may store information in your temporary data which will be lost)
- If you are using Chrome, make sure you turned on "Use hardware acceleration when available" option. (Type, chrome://settings/?search=Use+hardware+acceleration+when+available, in your address bar)
No, you cannot exchange coins for real currency on Club Vegas.
Sorry your luck's been down!
Every Club Vegas game uses a RNG (Random Number Generator). The RNG and all of our games are pre-tested for fairness, and the results of any particular player or groups of players are not controlled by us or any other third party.
So hang in there! Your luck is sure to turn around soon!
Please contact customer support by clicking "CONTACT US" button below.
Game
Everytime you spin, a portion of your bets get stored inside the Pot of Gold. Once it's full, you can break this pot and claim back everything that's inside! AND, every time you break a pot, your next pot grows bigger. This allows you to store more total coins in your pot the next time.
Once you've opened your Pot of Gold, you can boost the amount you receive by purchasing Fortune Coins up to 10x!
Lucky Spins is activated after you collect your Time Bonus 5 times.
Once activated, you can tap 'Lucky Spin' to play!
A WILD is a symbol that can substitute for any other symbols in any slot game. So WILDs are always good!
There are 5 different kinds of BIG wins:
Big Win: You've won 10x of your played bet.
Super Big Win: You've won 20x of your played bet.
Mega Win: You've won 30x of your played bet.
Super Mega Win: You've won 50x of your played bet.
EPIC Win: You've won 100x of your played bet.
We designed our system to compensate you in a case like this. However, in case you did not receive compensation, please contact us.
Blue Chips are VIP Points. They help you level up in your VIP tier!
There are 21 Tiers and the higher you get, the more you receive more from just about anything!
Coin Packages: x1 ~ x4
Daily Bonus: x1 ~ x4
Time Bonus: +22,000 ~ +80,000
VIP Bonus: 100,000 ~ 400,000
Instant Bonus: x1 ~ x4
MEGA Wheel: x1 ~ x4
Free Coin Gifts: x1 ~ x4
For more details, please tab "VIP" button at the top left corner of the main screen.
When you purchase Coins from Coin Shop (the big BUY button at top middle), you can purchase a boost, which gives you a chance to multiply your purchase up to x10. for the same price you paid for the coins.
The Time Bonus is the stack of coins on the bottom-middle of your lobby. You can collect this by tapping on the stack of coins every 20 minutes!
Some slots offer Free Games with predetermined bets you can buy. Once you purchase, the slot will immediately trigger a Free Game.
Early Access is a sneak peek feature where you can play our latest game that hasn't been out yet. It runs on a monthly subscription method and you will receive 20 free spins every day!
You will receive some VIP Points that will help you level up your VIP Tier.
These are called the 'Paylines'. The lines which indicate a payout based on winning combinations.
Once per day, you receive,
- One Daily Spin to give you free coins
- Return Bonus (additional Coin bonus for playing Club Vegas everyday for up to 5 days)
- Friend Bonus (200 Coins for every friend you have in Club Vegas)
Club
Tap Epic Win Club button in the bottom left corner of your lobby, and find the "CREATE CLUB" button on the top right corner. Creating a Club costs 500,000 coins. If you decide to create a Club, you can set up Club name, Message of the Day, and symbol icon.
To join a club, tap Epic Win Club button in the bottom left corner of your lobby. The "Join Club" screen with available Clubs will be displayed only if you're not already a Club member.
You can only be in one Club at a time, so if you're already in a Club, you'll have to leave first.
Joining a Club has lots of benefits including collecting Rewards in the News Feed!
Tab Epic Win Club button in the bottom left corner of your lobby, and go to the Settings (top left corner) > Leave.
If you are the Captain of a club and want to remove any inactive club member, there's red REMOVE button when you tap blue [...] button in Members screen.
You might have been removed from the club by the Club Captain or Club Watcher due to inactivity.
You can expand maximum number of club members by leveling up your club. When the Donation of the Club reaches certain amount, the Club gains a level.
This is a setting for the Club Captain to remove inactive members for up to certain days. If the Captain set this to 3 days, any inactive users for 3 days or longer will be removed from the Club.
Sometimes we cannot receive your Epic Win screenshot from your device.
In this case, we generate Epic Win reward without the screenshot for you and your Club members.
Social
You can gift and receive coins between your Club Vegas friends once every day.
Too add friends, go to your FRIENDS page, click ADD button, then insert 11 digit Friend Code.
To remove friends, go to your ALL FRIENDS page. Then click on the red X on their profile picture. OR click on a friend's profile picture. Then, tap on the red "unfriend" button.
To check your Friend Requests, go to your Friend List.
Did you get an EPIC win? Tap the 'Share & Get Mystery Box' button to share your win with your Facebook friends!
If someone has an inappropriate profile photo of themselves, tap the red 'REPORT' button from the profile.
Purchase
Please contact support and include a screenshot or .jpg of your receipt so we can help you as quickly as possible.
Please contact your platform's customer support.
- Apple: https://getsupport.apple.com/
- Google: https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
- Facebook: Contact us
- Amazon: https://www.amazon.com/gp/help/customer/contact-us
There are many ways to purchase coins at Club Vegas.
The easiest way is to click the BUY button at the top center of your screen. (It will say BUY or SALE if there's a sale going on.)
You can get your coins there.
We offer many different options and you can choose which purchases and deals are best for you! Every week there will be different promotions, so make sure to keep your notifications and log in often, so you don't miss out on great deals!
We're sorry for the inconvenience. Please follow this checklist to ensure that you have the correct setting for the purchase:
1) Check that your device is connected to the internet.
2) Make sure you're logged into your app store for your phone.
3) Check to make sure that your form of payment for the app store is up-to-date.
4) Make sure you have allowed in-app purchases for Club Vegas. You can do this by going to SETTINGS > APPS > CLUB VEGAS > ALLOW PERMISSIONS
5) Try re-launching Club Vegas.
If you've checked everything and are still unable to make a purchase, please contact our customer support agent.
Please contact your platform's customer support.
- Apple: https://getsupport.apple.com/
- Google: https://support.google.com/googleplay/contact/apps_refunds_payments_issues/
- Facebook: Early Access is not available in Facebook
- Amazon: https://www.amazon.com/gp/help/customer/contact-us
To subscribe to Early Access and play our latest slots in advance, go to the Early Access menu in the lobby. It will be along the bottom of your screen. Then click to complete payments and subscribe!
Tap 'BUY' button at the top center of the screen to access our store.
It might say 'SALE' or something similar when we have special events going on.